top of page

Terms & Conditions

1. Booking & Cancellations

  • Appointments are by booking only.

  • We require 24 hours' notice for cancellations or rescheduling.

  • Late cancellations (within 24 hours) may incur a fee up to 50% of the service total.

  • No-shows may be charged in full.

​

2. Access & Location

  • We need safe, legal access to your vehicle and space to work around it.

  • If on private property, you confirm we’re allowed to be there.

  • Power or water access may be required unless pre-arranged.

​

3. Vehicle Condition

  • Prices are based on average condition.

  • Heavily soiled vehicles (e.g., pet hair, mold, biohazards) may incur extra charges or be rescheduled.

  • We may refuse service if the vehicle poses a health/safety risk.

​

4. Satisfaction Guarantee

  • If you're not happy with our work, let us know within 24 hours.

  • We'll do our best to resolve the issue, including a touch-up if needed.

​

5. Liability

We are not liable for:

  • Pre-existing damage or defects.

  • Mechanical/electrical issues unrelated to our service.

  • Issues caused by aftermarket mods or previous poor repairs.
    Please advise us of any concerns before work begins.

​

6. Weather Policy

  • We may reschedule due to unsafe weather conditions (rain, wind, cold).

  • We'll notify you ASAP and rebook at your convenience.

​

7. Payment Terms

  • Payment is due upon service completion.

  • We accept cash, e-transfer, and credit card.

  • Fleet/recurring clients may request invoicing (pre-approved).

​

8. Promotions & Gift Cards

  • Discounts and gift cards are not redeemable for cash.

  • Offers must be applied at booking and cannot be added retroactively.

​

9. Fleet Clients

  • Custom pricing and service schedules available for fleets.

  • Requires a signed service agreement.

  • Vehicles must be accessible at scheduled times.

  • Invoicing terms set in advance.

​

10. Travel Surcharge

  • We serve Victoria and surrounding areas.

  • A travel fee may apply outside our main service zone (e.g., Sooke, Mill Bay, Sidney).

  • Fees are confirmed at booking.

bottom of page